Mistry Sports Coaching Ltd

Mistry Sports Coaching Ltd (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal data when you visit our website (mistrysportscoaching.com) or register your children for our sports clubs and activities.

We act as the Data Controller under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information We Collect

When you register an account, make a booking, or contact us, we collect the following types of personal data:

  • Parent/Guardian Information: Full name, email address, contact phone numbers, home address, and payment information (processed securely via our third-party payment gateways).
  • Child Information: Full name, date of birth, school/year group, medical conditions, allergies, special educational needs (SEN), and emergency contact details.
  • Attendance & Booking Data: Records of session attendance, dates booked, and transaction histories.
  • Website Data: IP addresses, browser types, and cookie data gathered when you navigate our site.

2. How We Use Your Information

We process your data for the following lawful bases under UK GDPR:

  • Contract Performance: To manage your account, process bookings and payments, maintain accurate attendance registers, and provide care during sessions.
  • Legal & Safeguarding Obligations: To fulfill our duty of care, manage medical/emergency needs, adhere to UK safeguarding standards, and report to emergency services or school offices when necessary.
  • Legitimate Interests: To send essential administrative communications (such as booking confirmations, venue updates, late fee notifications, or coupon code issues) and to improve our services.
  • Consent: To send marketing updates about new clubs or holiday camps (you can opt-out at any time).

3. Sharing Your Information

We do not sell, rent, or trade your personal data. We only share information with trusted third parties under strict confidentiality and security measures, including:

  • Partner Schools: Sharing daily registers and medical/emergency details with school administrative offices (such as Great Dalby Primary or Tugby Primary) for pupil safety and safeguarding compliance.
  • Service Providers: Third-party IT vendors, web hosting platforms, booking system providers, and secure payment processors who enable us to run our business.
  • Legal Authorities: Regulatory bodies, law enforcement, or emergency services if required by law or to protect child safety.

4. Payment Security

All financial transactions submitted through our online booking system are encrypted and handled directly by secure payment processors. Mistry Sports Coaching Ltd does not store credit or debit card details on our servers.

5. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, and health & safety requirements. Attendance registers and accident logs are stored in line with UK legal guidelines for child care providers.

6. Your Data Protection Rights

Under UK data protection law, you have the right to:

  • Access: Request a copy of the personal data we hold about you and your child.
  • Rectification: Request that we update or correct inaccurate or incomplete data.
  • Erasure (“Right to be Forgotten”): Request the deletion of your personal data where there is no legal requirement for us to keep it.
  • Object / Restrict: Object to direct marketing communications or restrict processing in certain circumstances.

To exercise any of these rights, please contact us at admin@mistrysportscoaching.com.

7. Cookies

Our website uses cookies to enhance user experience, remember your login session, and keep track of items in your booking basket. You can manage or disable cookies through your web browser settings.

8. Contact Us & Complaints

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please reach out to us: